What we collect
Your account: name, email and password (stored hashed; we never see it), or your Google account's name and email if you sign in with Google.
Your orders: what you bought, prices, the payment method, and for deliveries your phone number and address.
Your order chat: messages and photos you send (for example, payment proofs).
For AliExpress orders we manage for you: the name, phone, address and item you give us.
Why we use it
Only to run the shop: to take and deliver your orders, check payments, answer you, send order emails and prevent fraud. We don't sell your data and don't send advertising emails.
How we protect it
Order chats and their photos are stored encrypted. Chat photos are kept as private files that only you and our team can open.
Messages marked as containing login details stay hidden until opened and are erased automatically after 7 days; either side can erase them earlier.
Public tracking pages for AliExpress orders show your name, phone and address only partly (masked).
If you turn on email updates on a tracking page, we keep that email address (confirmed with a code) only to email you that order's updates. Every email has a link to stop them, which deletes the address.
Who else handles it
Service providers that help run the shop: our hosting and database provider, Cloudinary (image storage), our email provider (order emails), Google if you choose to sign in with Google, and Meta (the Meta Pixel, see “Cookies and storage”). They process data only to provide their service.
Cookies and storage
We use a login cookie (to keep you signed in), a language cookie (English or French), and your browser's storage for your cart.
We also use the Meta Pixel (Facebook/Instagram) to measure our ads: it records which pages and products are viewed, what is added to the cart, orders placed and purchases once you tell us you have paid (product, quantity and amount), with Meta's cookies. We never send it your name, email, phone or address. You can limit this in your browser or in your Facebook/Instagram ad settings.
How long we keep it
Orders and their chat are kept as long as needed for the order, after-sales service and our accounting obligations. You can ask us to delete your account at any time.
Your rights
You can ask to see, correct or delete your personal data by contacting us through the channels below.